Section: Bilateral Contracts and Grants with Industry

Bilateral contract with Orange

The Orange company is lacking feedback for the customers interacting with the website and the chat bot dedicated to customer assistance. In order to better understand the sentiment, feelings and satisfaction of the customer, Orange and us agreed on a research work carried out by a PhD student under the direction of Jean-Marc Salotti. Nicolas Simonazzi has been recruited and he started his PhD work in May 2018. He already performed a state of the art on chat bots, sentiment analysis and online assistance tools. He is currently designing an experiment with a simplified chat bot with the objective of testing emotional changes and observing changing behaviors.